First National Bank is always looking for ways to improve how we serve our customers. That’s why we will be upgrading our internal banking systems from Thursday, March 13, through Monday, March 17, 2025, giving you more convenient technology options.
Here’s what you can look forward to:
All new online banking and mobile app
Instant issue debit cards
Card control features
Tap to pay
E-sign and remote sign capabilities
Enhanced person-to-person payments
Expanded transaction and budgeting tools
Ability to set travel notices
Personalized debit card alert communication
What do these changes mean for you? And what can you expect during the upgrade weekend?
Debit Cards
You will be receiving a new First National Bank VISA Debit Card (card numbers will be on the back of the card) in the mail prior to March 13th. Beginning Thursday, March 13th, you can activate your new card and select a PIN by calling 1-877-965-3344. Please continue to use your old First National Bank VISA Debit Card (card numbers on the front of card) through Wednesday, March 12. After this date, your old card will no longer be active; please dispose of it appropriately.
Debit Card Cash and Purchase Limits
Please note during the period of Thursday, March 13th through Saturday, March 15th around 10:15 pm, your current daily transaction limits, point of sale limits, and ATM cash limits will be lower. Cash back from merchants will count as point of sale transaction limits. The bank’s standard limits will be reinstated after this time. Consider planning ahead and withdrawing any cash you might need before 5:00pm on Wednesday, March 12th.
Online / Mobile Banking & Bill Pay
Your current Online / Mobile Banking login will be active through Wednesday, March 12th. After March 12th, all digital banking services (online banking, mobile banking, telephone banking, bill pay, mobile deposit, and estatements) will be unavailable until Monday, March 17th. Stay tuned for updates for when they go live. During this time, information about transactions and your balances will be available by calling any branch locations during business hours.
Logging Into the New Online / Mobile Banking System on Monday, March 17th
Customers will use their previous username, and their passcode will be their username plus the last 4 of their SSN. (For Example: Username = janedoe PW = janedoe1234). From there, you will be prompted to set up a new password AND 3 security questions.
Accessing the New Mobile App
Apple users will need to update their apps. A link will be provided here once available.
Android users will need to delete their old app and download the new app on Monday, March 17th. A link will be provided here once available.
Telephone Banking
Telephone Banking will be unavailable from Thursday, March 13th until around 8:00am Monday, March 17th.
Account Statements
All customers who would normally receive an account statement in March will receive one as of March 13th, 2025, for any activity since your last statement (a “cutoff statement”). And this may result in some customers receiving two account statements for one cycle. One from the old internal system; and another for activity on the new system from go-live until your regular statement date. *Note the new operating system statements will look a little bit different.
ATM’s
All First National Bank ATMs will be down beginning the evening of Wednesday, March 12th. ATM machines will be available for cash dispensing with lower limits starting the afternoon of Thursday, March 13th through Saturday, March 15th around 10:15 pm. All machines will be back live for cash dispensing with normal limits after 10:15 pm on Saturday, March 15th.
ATM DEPOSIT TAKING abilities will not be available starting the afternoon of Wednesday, March 12th until Saturday, March 15th after 10:15 pm. If you need to make a deposit after-hours during this period, please utilize the night depository at each location. Deposits from Friday night will be posted on Saturday, March 15th. Deposits after 12:00pm on Saturday will be posted the morning of Monday, March 17th.
Thank you in advance for your understanding during this process. At First National Bank, we are not only on a mission to be your first choice for quality banking products and services, but on a journey to be the only choice for a lasting relationship as your personal banker. We appreciate your patience as we navigate these exciting changes.
We do know disruptions can be difficult, even when they are temporary. Remember, we are here and happy to help and appreciate your patience as we work through the finishing touches of our new and improved internal banking system. To keep you informed, we’ll share important updates and dates through emails, postcards, and signage. Thank you for your understanding and support—we’re always here to help!
If you have questions, please contact us at:
205-921-7435
Your Future Our Focus
-First National Bank
